Who we are

From first call to handover

1. 01

   Understand

   • Learn your business first

     We learn how your business runs, who will use the software and what it has to do, and write that down in plain language before designing anything.

   • Agree what success looks like

     We agree the result we will be judged on, for example a report that always balances, a data feed that never loses a record, or an app a customer can use without training.

   • AI reads, engineers decide

     We use AI tools to read through your existing code, documents and data quickly. Everything that goes into the write-up is checked by an engineer.

2. 02

   Plan

   • Decide what ships first

     We agree what to build first and what can wait, with dates for each, including anything that depends on access from your other vendors.

   • Define finished before we start

     For every piece we write down how we will know it is finished: test cases for integrations, acceptance checks for apps, and scored test sets for anything with AI in it.

   • Set up in your name

     Code repositories, cloud accounts and infrastructure are set up in your name in the first week, so you own them from day one.

3. 03

   Build

   • Working software every week

     You see working software every week, checked against the plan, and the plan is updated whenever reality disagrees with it.

   • AI helps, people review

     Our engineers use AI assistants for writing code, tests and reviews. Every change is still read by a person and covered by tests before it goes in.

   • Nothing real is touched early

     We build against vendor test systems and copies of your data, so nothing real is touched until it has been proven to work.

4. 04

   Prove

   • Every change is tested

     Automated tests run on every change. A change that breaks something is caught by the tests before a person ever sees it.

   • Run alongside the old process

     For anything that touches money or patient data, the new system runs alongside your current process for a full cycle and the numbers are compared line by line.

   • AI quality is measured

     AI features are scored against a set of test questions with known correct answers, before launch and after every change, so quality is a number, not an opinion.

5. 05

   Run

   • Go live one piece at a time

     One store, one property, one data feed or one customer group goes live first. The rest follow once it holds up.

   • Alerts with instructions

     Dashboards and alerts for every service and integration, with written instructions that say what each alert means and what to do about it.

   • You keep everything

     Code, infrastructure, tests and documentation are handed over to you. We stay on a support agreement if you want us to, and step back if you do not.